Support

Write to us at info@fluentilo.com. Please use the email address of your Fluentilo account and tell us what phone you use. We read every message.

Common questions

I forgot my password.

On the login screen tap Forgot password?, enter your email, and open the link we send you to choose a new password. No email? Check your spam folder, or write to us from your account address.

It says I have reached the device limit.

An account can be used on two devices. On the login screen you can open Your devices and remove one you no longer use. There is a monthly limit on removals so accounts cannot be passed around.

My account is locked.

We lock an account if we see unusual activity, to protect it and the service. Email us from your account address and we will look into it and get back to you.

How do I delete my account?

See Delete your account.

Where did my downloaded audio go?

Audio is kept on your phone until you delete it (Profile, then Storage). Premium audio stays blocked if your plan is not active. If a clip does not play, connect to the internet once so it can download again.

Premium and payments

Premium plans are not on sale yet. When they are, you buy and manage them in Google Play or the Apple App Store.